FAQ

We provide full-service Fixed Base Operator (FBO) amenities, private jet charters, aircraft management, and MRO maintenance. You'll find our primary facilities located in Boise, Idaho (BOI), Phoenix, Arizona (PHX), and Twin Falls, Idaho (TWF). Whether you need quick-turn ground handling, hangar space, avionics upgrades, or a charter flight across North America, our crew takes care of every detail.

Getting a quote is straightforward. You can email charter@jacksonjet.com or call our team directly at 877-383-3300. Just share your target departure date, passenger count, and destination. We'll outline aircraft options that match your trip, whether you're taking a quick regional hop over the Rockies or flying coast-to-coast.

Our Boise terminal sits on the north side of the Boise Airport at 3815 Rickenbacker St, right near downtown and BSU. In Phoenix, you'll find us at Sky Harbor Airport (2710 East Old Tower Rd) in the southwest corner under Arizona's largest canopy shade. And for Magic Valley travel, our Twin Falls facility operates at 644 Airport Loop at Joslin Field.

Our factory-trained technicians handle routine inspections, avionics installations, and major airframe repairs at our Boise facility. We serve as an authorized service center for major manufacturers like Textron, Cessna, Beechcraft, and Cirrus. Plus, our parts department stocks a wide inventory of components to keep downtime short.

You get private VIP lounges, high-speed Wi-Fi, conference rooms, and dedicated pilot snooze rooms with shower facilities. For crews needing ground transit, we provide complimentary courtesy cars and hotel shuttles. Ground handling includes de-icing, lavatory services, and full-service Titan fueling. And yes, pets are always welcome on our ramp.

Absolutely. Pets are part of the family, so they travel right in the cabin with you rather than down in a cargo hold. Just let our charter coordinators know when booking so we can prep the cabin and coordinate any destination requirements.

Yes. Flying rarely follows a rigid 9-to-5 schedule, so we offer 24/7/365 dispatch and after-hours call-outs. While standard front-desk hours vary slightly by location (Boise and Phoenix operate 6:00 AM-10:00 PM daily), our ramp and line service personnel are available around the clock when arranged ahead of time.

We take the operational headaches off your plate. Our management team handles pilot scheduling, routine maintenance tracking, FAA compliance, hangar storage, and insurance negotiation. If you want to offset ownership costs, you can also opt to place your aircraft into our fractional or charter fleet program when you aren't flying it.

Our fleet features everything from fuel-efficient turboprops suitable for backcountry airstrips to midsize and super-midsize jets for long-range trips. Depending on your passenger count and luggage requirements, our team matches you with the right airframe for a smooth, direct flight.

We coordinate with U.S. Customs and Border Protection to streamline international entry. When returning from Canada, Mexico, or further abroad, our team coordinates advance notice requirements and arranges ground clearing right at our facility, making international arrivals as seamless as domestic ones.